Welcome to our West Bengal haven, named The Shrey's World. Discover the epitome of hospitality with our hotels and resorts with seamless booking and easy refund policy because our comfort is our priority. With just a few clicks and Verbal, experience the convenience of stress-free reservations and hassle-free refunds that are all explained here...
Reservation Confirmation: Your reservations are confirmed in a breeze – just make your payment through cash (valid currency) or UPI or provide a valid credit card guarantee, and you're all set whether it is offline or online. Expect a confirmation email/Text/Call with all the juicy details to ensure your upcoming stay is as smooth as can be whether for a hotel room or of suit but for birthdays/weddings/parties/events etc. you have to confirm your booking at least before one week. Any questions? Our dedicated support team is here for you at the front desk or online.
Cancellation Period: Guests are granted the flexibility to cancel reservations with ease for enjoying a generous cancellation period of up to 24 hours before the scheduled check-in date for a 100% refund and a period of up to 12 hours before the scheduled check-in date for a refund but less than 50% of the deposit charges. This provides ample time for adjustments to ensure a stress-free booking and cancellation experience.
Cancellation Within Cancellation Period: Cancelling within the specified period guarantees you a full refund – it's that simple! We prioritize flexibility to ensure your experience with us is as straightforward and fair as possible. Your peace of mind is our commitment to making your stay with us truly satisfying.
No-Show and Late Cancellation: Our easy booking and refund policy ensures simplicity in just a few clicks. However, for no-shows or late cancellations beyond the specified timeframe, a 50% cancellation fee applies but we value your cooperation in notifying us ahead of time to avoid any inconvenience because your stay with us is meant to be seamless and satisfying.
Refund Method: If you're eligible for a refund, we'll make things easy for you – your money will be returned using the same method you used for the original payment as you paid in cash, it would be returned as cash or if you paid online, it would be returned your account. We know your time is valuable, so expect the refund to hit your account within working business days. Your satisfaction is important to us, we aim to keep things simple and hassle-free and if you have any questions, feel free to reach out.
Timeline: Once you've submitted your cancellation request through our user-friendly platform, our dedicated team swings into action and within a reasonable processing period of 15 to 20 days, we ensure your refund is swiftly handled. Stay in the loop with timely notifications delivered straight to your Inbox, Call, or via Mail to keep you informed every step of the way but it's worth noting that while we strive for speedy processing, the actual time it takes for the refunded amount to reflect in your account may vary based on your bank's procedures.
Non-Refundable Bookings: Some of our exciting deals may be non-refundable, but don't worry – we'll make sure to let you know during the booking process but once you've confirmed these exclusive offers, they come with amazing savings and added value. While non-refundable, these bookings help us maintain affordable prices for you but remember to check the terms and conditions before booking whether it is online or offline. if you have any questions, our friendly customer service team is here to help at the front desk or as a telecall.
Exceptional Circumstances: In rare cases of events like natural disasters or unforeseen circumstances beyond your control, we'll look into refund requests one by one. Your satisfaction matters, and we're here to make things as easy as possible, even when life throws a curveball, So, rest assured, we've got your back in those exceptional situations – because we believe in keeping things simple and stress-free for you!
Changes to Reservation: Experience the ease of modifying your reservation with us – no extra charges, no hassle! We understand plans can change, and that's why we've made it simple for you whether it's adjusting dates or tweaking room preferences, we've got you covered. Your comfort is our priority, and our commitment to hassle-free flexibility ensures your stay is as stress-free as it is enjoyable, therefore book with confidence while knowing that your convenience matters most to us.
Policy Changes: We believe in keeping things simple and transparent but occasionally, we may tweak our policy for the better. Don't worry, any big changes will be shared with you promptly via this website or any printed page because your satisfaction is our priority, and we want to make sure you're always in the loop! Our front desk and online customer support team is always here.
Additional Services and Special Requests: Enjoy the ease of a few clicks for both reservations and refunds but please note, that extra services like spa treatments, salon services, and special requests such as bedding preferences or additional food orders are non-refundable. We believe in providing straightforward and transparent services to ensure your stay with us is both enjoyable and hassle-free.
Customer Support: Need assistance with refunds or have questions about our refund policy? Our customer support team is here for you! Just give us a call at 877-769-1458 or shoot us an email at info@theshreyworld.com because your satisfaction is our top priority, and we're dedicated to making sure your experience with us is smooth and worry-free. Reach out anytime – we're here to help!